To start this process, you will have to send an email to firstname.lastname@example.org
stating the order number and your desire to make a return. Keep the bag in original packaging, along with the postcard and the mailing.
You have 15 days to make the return from the day following the reception of the order.
Germany / Austria / Belgium / Denmark / France / Holland / Italy / Luxemburgo / Poland / United Kingdom / Czech Republic / Switzerland.
All returns to Spain, Portugal and Andorra are free.
Is excluded from free return:
Gran Canarias y Tenerife, Lanzarote, Fuerteventura, La Palma , La Gomera y El Hierro (17,50€) / Baleares (12€) / Ceuta (27€) / Melilla (15,50€).
Once arrive at our offices and we verify that the order is in the same conditions that were delivered and in the original packaging, the value of the returned to you by the same chosen in the purchase process, within the established legal term of 14 calendar days.